Nordea is hiring a (senior) change and process specialist for DCA & NPL Management in Personal Banking Debt Management, which handles external debt collection and non-performing loans for retail customers across the Nordics.
The role
- Monitor and control external debt collection processes, ensuring quality, compliance and end-to-end execution.
- Turn operational data into management reporting, insights and recommendations.
- Work with internal stakeholders across the Nordics and with external partners and vendors.
- Translate changes into robust processes, controls and ways of working; identify risks, issues and dependencies.
Requirements
- Strong process and project management skills; able to structure, lead and run end-to-end processes with high quality.
- Debt collection knowledge is an advantage.
- Strong stakeholder management and collaboration; proactive, working in a complex regulatory environment.
- The ad states no language requirement; ask the employer about the working language.
About the employer
Nordea is one of the largest Nordic banks. The DCA & NPL Management team has 12 specialists working Nordic with a “local touch”. The role is based at one of the headquarters: Nordea Huset in Oslo, Stockholm or Gothenburg, in a hybrid working model.
Salary and deadline
The ad states no salary. Application deadline: 6 November 2026.
Source: Nordea, “(Senior) Change & Process Specialist”, read on 25 October 2026. Summary by AVIDE; see the original page for the full, current text.